Frequently Asked Questions
Everything you need to know about your Pup Ring experience.
How long will it take to receive my order?
Standard shipping typically takes 7-12 business days. Once your order is processed, you will receive a tracking number via email to monitor your package's journey.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return it within 30 days of delivery for a full refund or exchange, provided the item is in its original condition.
Are the rings adjustable or do I need to know my size?
Most of our signature Pup Rings are designed to be fully adjustable, ensuring a perfect fit for any finger without the need for specific sizing measurements.
What materials are used in Pup Ring jewelry?
Our products are crafted from high-quality 925 sterling silver and premium stainless steel options, designed to be hypoallergenic and tarnish-resistant for daily wear.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping times and costs vary depending on the destination and will be calculated at checkout.
How can I track my order status?
You can track your order by visiting our 'Track Order' page and entering your order number and email address, or by clicking the link provided in your shipping confirmation email.